How do I place an order?
Due to the vast array of products, personalisation methods and multi colour printing requirements, we do not offer online ordering. You can however request a sample or quotation for any of the products you see in our brochure or website. If you have an enquiry, our Sales Advisors are able to offer fast, friendly and professional advice.It's easy ordering from Impact - please phone 01727 884 660 or email sales at impact-uk.com.
How do I find products?
You can do a product search in a variety of ways.- Keyword - Search by typing in the keyword (say, " golf umbrella") and you will be directed towards umbrellas and given the opportunity to select associated products, such as: golf balls, tees & bags.
- Item number - Search by typing in the item number found in our brochure. Not received our brochure? Then contact sales at impact-uk.com
- Category - click on the drop down menu to view all product categories.
- Price - On a limited budget? Then source our database products that fall within your marketing spend.
- Still can't find what you're looking for? Please phone 01727 884 660.
How do I send artwork?
Please send finished Illustrator vectorised eps artwork to artwork at impact-uk.com.Don't worry if you're not able to send artwork, our in-house design studio will work with your logo & message to create print ready artwork. Visuals are provided prior to production for your approval.
How do I contact Impact?
Impact Promotional Merchandise LtdFountain Court
2 Victoria Square
Victoria Street
St Albans AL1 3TF
United Kingdom
t: 01727 884 660
f: 01727 884 550
e: sales at impact-uk.com
Personalisation methods?
There are six main methods of printing your promotional message on to your selected product:- Screen printing - used for most plastic items including pens, and clothing.
- Tampo (or Pad) printing - used for printing across relatively small areas on plastic items, and when the area to be printed is difficult to get at
- Engraving - Used most commonly on crystal, glass and metal products
- Blocking - Used to mark leather goods in particular.
- Embroidery - This a great way to achieve quality personalisation on most clothing and headwear.
- Die Stamping - Usually used on Metal Products.
Screen Printing
Used most widely on pens, pencils, flat plastic items and PU, as well as clothing, particularly T-shirts. Ink is applied to the product by pushing it through a stencil (screen) containing your design.Tampo (or Pad) Printing
An ink applying method again, but used to especially good effect on odd or curved shapes. An increasing popular method due to the flexibility and number of products it can mark. Ink is transferred onto product by way of a rubber 'pad'.Engraving
Used most commonly on crystal, glass and metal products to achieve a quality, lasting effect. Laser engraving is now widely regarded as the most accurate and economical way of reproducing fine design work, although machine engraving may still be used to excellent effect.Blocking
Used to mark leather goods in particular. A metal block (die) is pressure stamped onto the product, usually with a gold or silver foil, to leave a lasting impression of your design. Alternatively, the process can be performed without foil, just leaving your design in plain relief. This is known as Blind Embossing.Embroidery
This a great way to achieve quality personalisation on most clothing and headwear. With modern machinery offering speed and multiple colour possibilities, more customers are selecting this method of personalisation to great effect. A typical design is based on a stitch count of around 5 to 10,000 stitches.Die Stamping
Usually used on metal products like stainless steel keyrings or similar products. Like blocking, a metal die is pressure stamped onto your product leaving an impression of your design. This can be left plain or filled with colour.Terms & Conditions
- The sellers do business upon and subject to these general conditions, which are be deemed to be incorporated into all contracts between sellers and the purchasers to the exclusion of any other terms and conditions of the Purchasers.
- A quotation shall only constitute an invitation to treat. All orders are subject to acceptance by the Seller, the Purchasers acceptance of delivery of said acknowledgement of orders shall be deemed to include acceptance of these general conditions.
- Telephone orders must be confirmed in writing by letter, fax or email. No responsibility will be accepted if this is not done.
- The Seller cannot guarantee that the goods will be exactly the same as previously supplied. Samples are available on request to check for size, materials etc.
Waiver
Failure by the Seller at any time to enforce any of the provisions of these general conditions shall not be construed as waiver by the Sellers of such provisions or in any way affect the validity of these general conditions.Prices
All prices shall be as per the Sellers price list current at the date of this despatch and all prices are exclusive of VAT. All prices are subject to increases without notice owing to circumstances beyond the seller’s control.Origination
All blocks, dies and screens required for printing will incur additional costs.Artwork
All artwork including reductions, enlargements and touching up will be chargeable. Minimum artwork charge: £10.Quantities
Printed goods may be subject to 10% over or under run and will be charged pro rata.Liability
- The Purchasers shall be responsible for the goods being suitable in every way for the purpose for which they are intended to use them and no warranty, condition or representation is given by the Sellers as to the fitness of any goods for any particular purpose.
- Whilst every effort will be made to deliver on time, time for delivery is not the essence and there is no liability for delays occasioned by circumstances beyond the seller’s control.
- Any liability of the sellers to the purchaser shall be limited in total to the price of the goods.
- In the event of incorrect or faulty goods supplied, credit will only be given if the entire consignment is returned.
Carriage
All prices are exclusive of postage, carriage and packing. Charges for these items are available on request. Due to the difficulty in tracing lost parcels orders cannot be despatched by post.Samples
Samples can be sent on approval and charged for unless returned in good condition within 14 days.Terms of Payment
Strictly 30 days net unless otherwise agreed. Time of payment shall be of the essence and if any amount shall not be paid on the due date the Purchasers shall pay to the Seller on demand interest therein at an annual rate of 4% above Natwest Bank Plc’s base lending rate, such interest to accrue from day to day and run after as well as before any Judgement.Claims and Acceptance
- The Purchasers shall inspect all goods immediately upon delivery and shall within seven days from delivery notify the sellers of any matter or thing by reason of which they may allege that the goods are not in accordance with the contract. If the Purchasers shall fail to give such notice within such period it shall conclusively be determined that the goods are as to quality, number, weight, volume and in all aspects in accordance with the contract and that the Purchasers have accepted them. The Purchasers shall have no right to reject the goods, but shall be bound to pay for the same accordingly.
- Non-delivery by any carrier must be notified to the Sellers in writing within 14 days.
- Goods are only returnable with our expressed agreement. Goods will not be accepted back without prior arrangement.